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Information: Deliveries to the United Kingdom are no longer provided.

By Phone

Our advisors are available to help from Monday to Friday from 9 am to 5 pm.

Contact us by email using the form below

at contact@probikeshop.com or by completing the form below:
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Customer Services
More than 350 brands available
100% of our products are in stock
60,000 items are in stock
Need advice?
Our experts are here to help you!
With Probikeshop, you are guaranteed to get the best price*!
We are committed to negotiating the fairest prices for you. However, if you find our products at a lower price elsewhere, simply send us an e-mail, and we will reimburse the difference.
If you find a lower price elsewhere before making your purchase:
Before purchasing a product on our website, if you find the same product at a lower price on another website that has an online payment system, we will give you a gift voucher equal in value to the price difference. This voucher will be valid only for this product, and only for a period of 24 hours.
To get your gift voucher, send us an e-mail with a link to the competing offer at: contact@probikeshop.com
If you find a lower price elsewhere after making your purchase:
After purchasing a product on our website, if, within 48 hours of placing your order, you find the same product (same colour, same year of manufacture, same features, same size) at a lower price on another website that has an online payment system, we will reimburse the difference!
To get your reimbursement, send us an e-mail with a link to the competing offer at contact@probikeshop.com, along with your name and order number. The reimbursement amount will be credited directly to your account.
* This offer is valid only in mainland France, and for a maximum of 10 units of a given product. The product must be identical (same colour, same year of manufacture, same features, same size), and the product must also be available in stock. The offer is not valid for products that are on sale, being sold as part of a clearance sale, or being sold on an auction site or discount site.
FREE SHIPPING / RETURN FOR 2 €
Free deliveries with orders over €50
  • At service points (Mondial Relay & Relay XL)
  • Bulky items included
  • In Metropolitan France
  • For all orders under €50: €2.99

Delivery time: 3-4 working days (Mainland France)

Returns for € 2 with no minimum purchase required
  • At service points (Mondial Relay & Relay XL)
  • Bulky items excluded
  • In Metropolitan France

Do you want your order to be delivered within 24/48 hours, or at your residence? We offer you a range of other delivery providers.

So Colissimo
(2-5 working days)

Chronopost J13
(24 hours)

UPS Standard
(Cash on delivery)

UPS Express Saver
(24 hours)

France Express
(2 working days)

Chrono Relais
(24 hours)

100% of our products are in stock
At Probikeshop, we don't like to make you wait. That's why the 60,000 products we offer are always in stock.
Free shipping on orders over € 49*
On orders over € 49, you can opt for free home delivery via Celeritas.
Cash on delivery service is available when your order value is less than € 750.

Delivery time: 4/5 working days.

* Products such as bikes, balance bikes, ride-ons, scooters, tricycles, kid’s bike trailers, baby seats, home trainers, bike carry cases, bike carriers, wheelsets, frames, workshop stands etc. are considered as bulky items and are not included in this offer.
Pay for your order in cash at the time of delivery.
This service is available when your order value is less than € 750, and when delivery is carried out by UPS Standard or Bartolini Corriere Espresso only.
Please have the exact amount of cash ready.
FREE SHIPPING / RETURN FOR 2€
Shipping to Portugal with Celeritas
On orders over € 60, you can opt for free home delivery via Celeritas.

Delivery time: 5/6 working days.

Cash on delivery service is available when your order value is less than € 750.


Delivery time: 3 working days (5-6 for bikes)

Returns for € 2 with no minimum purchase required
  • At service points (SEUR)
  • Bulky items excluded
  • In Portugal (except the islands)
FREE SHIPPING / RETURN FOR 2€
Free shipping via Bartolini
On orders over € 69, you can opt for free home delivery.
  • At home
  • Bulky items* excluded
  • In Italy (except Sicily and Sardinia islands)
  • Cash on delivery service is available when your order value is less than € 750.

Delivery time: 5/6 working days

Returns for € 2 with no minimum purchase required
  • At service points (SEUR)
  • Bulky items* excluded
  • In Italy (except Sicily and Sardinia islands)

*Products such as bikes, balance bikes, ride-ons, scooters, tricycles, kid’s bike trailers, baby seats, home trainers, bike carry cases, bike carriers, wheelsets, frames, workshop stands etc. are considered as bulky items and are not included in this offer. Free delivery does not apply in Sardinia and Sicily.
Free shipping on orders over CHF 99*
On orders over CHF 99, you can opt for free home delivery via the Swiss Post.
Same day dispatch for all products that are ordered and paid for before 3 pm.*
Delivery time: 2-4 working days.
*Products such as bikes, balance bikes, ride-ons, scooters, tricycles, kid’s bike trailers, baby seats, home trainers, bike carry cases, bike carriers, wheelsets, frames, workshop stands etc. are considered as bulky items and are not included in this offer.
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since 2005
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